Terms of Service
Last Updated: September 28, 2026
Overview
These Terms of Service set out the rules that apply when you access the Havenliox website, use our online services, or make a purchase through our store.
Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. Purchases made through the Havenliox online store are transactions with Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. and are subject to these Terms and the other policies made available on our website.
By browsing our website, submitting an order, or otherwise using our services, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue use of the website.
Website Use
The Havenliox website is intended for lawful personal and shopping-related use. When using our website, you agree not to:
- Provide false, misleading, or fraudulent information
- Disrupt or interfere with the operation, functionality, or security of the website
- Attempt to gain unauthorized access to accounts, systems, networks, or data
- Introduce viruses, malicious software, harmful code, or similar material
- Copy, reproduce, or commercially exploit website content without authorization
- Use the website for unlawful, fraudulent, abusive, or prohibited activities
We may restrict or suspend access where reasonably necessary to protect our customers, website, systems, or business from suspected misuse, fraud, security threats, or unlawful activity.
Product Information
We make reasonable efforts to present product information clearly and accurately, including descriptions, specifications, dimensions, materials, features, images, prices, and availability where applicable.
Product appearance may differ slightly from images displayed on the website due to lighting, screen settings, photography, manufacturing variations, or other reasonable differences.
We may correct inaccurate information, update product details, or adjust availability when reasonably necessary. If a material error affects an order you have already placed, we will take appropriate steps and contact you where necessary.
Product Use and Care
Please review and follow any instructions, care guidance, warnings, or other information supplied with a product or displayed on the relevant product page.
Products should be used only for their intended purpose and in accordance with any applicable instructions.
To help maintain a product's condition and performance, avoid improper use, excessive moisture, unsuitable cleaning methods, extreme conditions, or other handling that is inconsistent with the applicable product instructions.
Orders
After you submit an order, we may send an order confirmation to the email address provided during checkout. Receipt of an order confirmation means that we have received your order request but does not necessarily mean that processing, fulfillment, or shipment has been completed.
We may decline, limit, place on hold, or cancel an order where reasonably necessary, including because of:
- Payment authorization or verification issues
- Suspected fraud or unauthorized transactions
- Incorrect or incomplete order information
- Inventory or availability limitations
- Pricing or product-information errors
- Shipping restrictions
- Legal or regulatory requirements
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
Prices and Payment
Product prices, available discounts, applicable taxes, shipping charges, and the final order total will be displayed during the checkout process before payment is submitted.
When you provide payment information, you confirm that the information is accurate and that you are authorized to use the selected payment method.
Payment authorization and processing may be handled by third-party payment service providers. Additional information regarding payment processing and transaction security can be found in our Payment & Security Policy.
Shipping and Delivery
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
After an order has been dispatched, estimated delivery is generally 7–12 business days.
Actual delivery times may vary depending on the destination, selected shipping method, carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.
Shipping charges, tracking, fulfillment, delivery estimates, and other shipping-related matters are further explained in our Shipping Policy.
Returns and Refunds
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the eligibility requirements and procedures described in our Return & Refund Policy.
Before returning a product, please contact our customer service team and obtain the applicable return instructions and return address. Products should not be sent back without prior return authorization.
Once an authorized return has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.
Please refer to our Return & Refund Policy for complete information regarding return eligibility, return shipping costs, exchanges, damaged products, refunds, and cancellations.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs or videos showing the affected product
- Photographs of the packaging and shipping label, where applicable
Please keep the affected product and packaging until our customer service team has reviewed your request or provided further instructions.
If the issue is confirmed, we will provide an appropriate solution in accordance with our Return & Refund Policy.
Promotions
Discount codes, promotional offers, and other special offers may have specific eligibility requirements, validity periods, product exclusions, minimum purchase requirements, or usage limits.
Unless otherwise stated in the applicable promotion, promotional offers cannot be applied retroactively to completed orders or exchanged for cash.
Promotional terms may be updated or discontinued where reasonably necessary and permitted by applicable law.
Intellectual Property
Content appearing on the Havenliox website, including text, photographs, graphics, logos, product images, videos, page layouts, designs, and other materials, may be owned by or licensed to Havenliox or its applicable licensors and may be protected by intellectual property laws.
You may access and use website content for lawful personal and non-commercial purposes associated with browsing or shopping through our store.
Website content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate authorization, except where otherwise permitted by applicable law.
Third-Party Services
Our website may rely on third-party providers for services such as payment processing, shipping and fulfillment, ecommerce technology, analytics, communications, and other operational functions.
These third parties may operate under their own terms, privacy policies, and business practices. Havenliox does not control independent third-party services and is not responsible for their content, availability, security, or practices except to the extent responsibility cannot lawfully be excluded.
Disclaimer and Limitation of Liability
The website and its content are provided on an “as available” basis, subject to applicable law.
To the fullest extent permitted by applicable law, Havenliox and Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, or products.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights, statutory warranties, remedies, or liabilities that cannot legally be excluded or limited.
Changes to These Terms
We may revise these Terms of Service periodically to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, the revised version will be published on this page with an updated Last Updated date.
Continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Contact Us
If you have questions about these Terms of Service, your order, or the use of our website, please contact us.
Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.