FAQ
How do I place an order?
Browse our available products, select the options that best suit your needs, add your chosen items to your cart, and proceed to checkout. Please review your order and shipping information carefully before completing your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will review your request based on the current processing status of your order. Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information. You can use the tracking details provided to follow the progress of your shipment.
If you have difficulty tracking your package, please contact us with your order number for assistance.
When will my order arrive?
Order processing and delivery times depend on the destination and shipping method. Please refer to our Shipping Policy for the current processing times, estimated delivery timeframes, shipping costs, and other delivery information.
How do I choose the right product?
Each product page includes information about the product's features, intended uses, dimensions, materials, and other relevant details where applicable. We recommend reviewing this information before placing your order to help determine which option best suits your needs.
If you have additional questions about a product, please contact our customer service team before ordering.
How should I care for my product?
Care and maintenance requirements may vary depending on the product and its materials. Please follow any instructions provided on the product page, packaging, or accompanying materials.
Using and maintaining the product as directed can help preserve its condition and performance.
What if my item arrives damaged, defective, or incorrect?
Please contact us with your order number and a description of the issue. Where applicable, include clear photos of the item and its packaging so our team can review the situation.
Please keep the product and packaging until we provide further instructions. We will work with you to provide an appropriate solution in accordance with our Return & Refund Policy.
How do I request a return?
Please review our Return & Refund Policy to confirm the applicable return requirements. Before sending an item back, contact our customer service team with your order information and reason for the return.
If your return request is approved, we will provide the appropriate return instructions and return address. Please do not send a return without first receiving instructions from our team.
How can I get further help?
If you have questions about a product, an existing order, shipping, returns, refunds, or other store-related matters, please contact us at service@havenliox.com.
We aim to respond to customer inquiries within 1–2 business days.
Company & Contact Information
Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. The company is responsible for the operation of the Havenliox online store, including order processing, customer service, returns, refunds, and other customer-related transactions.
Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.