Contact Us

Thank you for visiting Havenliox. If you have questions about a product, your order, delivery, returns, or any part of your shopping experience, our customer service team is available to assist you.

We aim to respond to customer inquiries within 1–2 business days.

Order Support

For assistance with an order, please email us and include your order number, the email address associated with your purchase, and a brief explanation of how we can help.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us with clear photos of the item and its packaging where applicable. Please keep the product and packaging until our team provides further instructions.

Returns & Refunds

If you would like to request a return, please contact our customer service team before sending the item back. Once your request has been reviewed, we will provide the appropriate return instructions and return address.

Please refer to our Return & Refund Policy for information about return eligibility, applicable shipping costs, refund processing, and other return conditions.

Company & Contact Information

Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. The company is responsible for the operation of the Havenliox online store, including order processing, customer service, returns, refunds, and other customer-related transactions.

Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.