Terms and Conditions
Last Updated: September 28, 2026
Overview
These Terms and Conditions govern purchases made through the Havenliox online store and your use of our website and related services.
Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. By placing an order through our website, you enter into a purchase transaction with Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd., subject to these Terms and the policies published on our website.
By accessing our website, placing an order, or using our services, you agree to these Terms and any applicable policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
If you are under the applicable age of majority, you may use the website only with the permission and supervision of a parent or legal guardian.
Product Information
We make reasonable efforts to provide clear and accurate product descriptions, specifications, dimensions, materials, images, prices, and availability information.
Actual product appearance may vary slightly due to screen settings, lighting, photography, manufacturing differences, or other reasonable variations.
We may correct errors or inaccuracies in product information and update product details when reasonably necessary. If a material error affects an order that has already been placed, we will contact you where appropriate.
Orders and Acceptance
After placing an order, you may receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been fully accepted, processed, or shipped.
We may decline, cancel, or limit an order where reasonably necessary, including in cases involving:
- Payment or verification issues
- Suspected fraud or unauthorized activity
- Inventory limitations
- Incorrect pricing or product information
- Unusual or excessive order quantities
- Legal or regulatory restrictions
If we cancel an order after payment has been successfully received, an appropriate refund will be issued to the original payment method.
Prices and Payment
Product prices, applicable discounts, shipping charges, taxes where applicable, and the total amount payable will be displayed before you submit your order.
By providing payment information, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Your bank, card issuer, or payment provider may apply additional charges such as foreign transaction fees or currency conversion fees. These charges are determined by the relevant financial institution and are separate from charges collected by Havenliox.
Additional information about payment processing and transaction security is available in our Payment & Security Policy.
Shipping and Delivery
Order processing, estimated delivery timeframes, shipping charges, tracking information, fulfillment, and other delivery-related matters are governed by our Shipping Policy.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
After dispatch, estimated delivery time is generally 7–12 business days. Delivery estimates are not guaranteed and may be affected by the destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our reasonable control.
Returns, Refunds, and Cancellations
Returns, refunds, exchanges, damaged or incorrect products, and order cancellations are governed by our Return & Refund Policy.
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable eligibility requirements and return procedures.
Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
If you receive a product that is damaged, defective, incomplete, incorrect, or materially different from its description, please contact us at service@havenliox.com with your order information and relevant details so our customer service team can review the issue.
If you need to request an order cancellation or modification, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.
Promotions and Discount Codes
Promotions, discount codes, and limited-time offers may be subject to eligibility requirements, validity periods, product exclusions, minimum purchase requirements, usage limits, and other conditions disclosed with the applicable offer.
Unless otherwise stated, promotional offers cannot be applied retroactively to completed orders or exchanged for cash.
We may modify or discontinue promotions where reasonably necessary and permitted by applicable law.
Acceptable Use
You may not use our website or services to:
- Violate applicable laws or regulations
- Submit false, misleading, fraudulent, or unlawful information
- Interfere with the operation or security of the website
- Introduce viruses, malware, malicious code, or other harmful material
- Abuse promotional offers, payment systems, or store services
- Collect information about other users without authorization
- Attempt to gain unauthorized access to accounts, systems, or website functionality
- Engage in unauthorized resale, fraudulent purchasing, or other unlawful activity
We may restrict or suspend access to the website where reasonably necessary to protect customers, our business, our systems, or other users from prohibited or harmful activity.
Intellectual Property
The content made available through the Havenliox website, including text, graphics, logos, photographs, product images, design elements, and other website materials, may be owned by or licensed to Havenliox or its applicable licensors and is protected by applicable intellectual property laws.
You may use website content only for lawful personal and non-commercial purposes related to browsing or purchasing from our store.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without appropriate authorization or where otherwise permitted by law.
Third-Party Services
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, ecommerce technology providers, and external websites.
We are not responsible for the independent policies, content, availability, or practices of third-party services that we do not control.
Your use of third-party services may also be governed by the applicable third party's own terms and policies.
Limitation of Liability
To the fullest extent permitted by applicable law, Havenliox and Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, an order, a transaction, or a product, except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer right, remedy, warranty, or liability that cannot legally be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, website operations, or legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
For transactions already completed or orders already placed, material changes will not be applied retroactively where doing so would be inconsistent with applicable law.
Contact Us
If you have questions about these Terms and Conditions, an order, or our store policies, please contact us.
Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.