Return & Refund Policy
Last Updated: September 28, 2026
Overview
At Havenliox, we want you to feel confident about your purchase. This Return & Refund Policy explains the conditions for returning eligible products, how to request a return, how return shipping is handled, and when approved refunds are issued.
Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Purchases and Delivery
To place an order, select the products you wish to purchase, add them to your cart, and complete checkout using accurate contact, shipping, and payment information.
Orders are delivered to the shipping address provided during checkout. Once your order has shipped, available tracking information will normally be sent to the email address associated with your order.
Please review our Shipping Policy for additional information regarding order processing, shipping, tracking, and delivery.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
If you would like to request a return, please contact us at service@havenliox.com within the 30-day return period.
Return requests submitted after the applicable return period may not be eligible for return, except where otherwise required by applicable law.
Return Eligibility
To qualify for a return, the product must generally:
- Be unused and in its original condition
- Be free from stains, damage, scratches, excessive wear, or other signs of use
- Include its original accessories, components, and packaging
- Be accompanied by proof of purchase or sufficient order information
Products that have been used, altered, damaged after delivery, or returned without required packaging or accessories may not qualify for a refund.
Eligibility may also depend on the product category and reason for the return.
Non-Returnable Products
Certain products may not be eligible for return, including:
- Products that have been used, altered, or damaged by the customer
- Products returned without required original packaging, accessories, or components
- Personalized or customized products, where applicable
- Products clearly identified as final sale before purchase
- Products that cannot be returned for health, hygiene, safety, or legal reasons where applicable
Any product-specific return restrictions will be disclosed where appropriate before purchase.
Nothing in this section is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
How to Request a Return
Before returning a product, please contact us at service@havenliox.com and provide:
- Your order number
- The email address used when placing the order
- The product you would like to return
- The reason for your return
- Clear photographs or videos where relevant
Our customer service team will review your request and provide the appropriate next steps.
Please do not send a product back before receiving return approval and return instructions from us.
Return Address
Please do not send returns to our registered business address.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate return warehouse address and return instructions.
Returns sent without authorization, to an incorrect address, or without following the provided return instructions may be delayed or may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, incomplete, incorrect, or materially different from its description, please contact us as soon as reasonably possible at service@havenliox.com.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the product and the issue
- Photographs of the packaging and shipping label, where applicable
Please keep the affected product and packaging until our customer service team has completed its review or provided further instructions.
If we confirm that the product arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.
Return Shipping Costs
Preference-Based Returns
For returns resulting from a change of mind, incorrect selection, or another preference-based reason, the customer is generally responsible for the applicable return shipping costs.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Products
If we confirm that a product arrived damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate resolution without requiring the customer to bear the applicable return shipping cost.
We do not charge a restocking fee for eligible returns.
Return Packaging and Shipment
Approved returns should be securely packaged to help prevent damage during transit.
Where available, please use the original packaging and include the product, accessories, components, and other materials originally supplied with your order.
If you are responsible for arranging return shipping, we recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.
Returns must be sent only to the return address provided by our customer service team.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the outcome of your return request.
If your refund is approved, it will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
For security reasons, approved refunds are generally returned to the original payment method rather than redirected to an unrelated card, account, or alternative payment method.
Exchanges
Exchanges are subject to product availability.
Depending on the circumstances, we may provide a replacement or ask you to complete an eligible return and place a new order.
Please contact service@havenliox.com before sending any product back for an exchange.
Order Cancellations
If you need to change or cancel an order, please contact us as soon as possible at service@havenliox.com.
We will make reasonable efforts to accommodate cancellation or modification requests. However, we cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.
If an order has already shipped, it may need to be handled as a return after delivery in accordance with this Return & Refund Policy.
Contact Us
For questions about purchases, returns, refunds, exchanges, damaged products, incorrect orders, or cancellation requests, please contact us.
Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.