Privacy Policy

Last Updated: September 28, 2026

Overview

This Privacy Policy explains how Havenliox collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise interact with our online store.

Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.

By using our website, you acknowledge the practices described in this Privacy Policy.

Shopping, Delivery, Returns, and Refunds

To provide products and services through our online store, we may collect and use personal information necessary to process purchases, payments, deliveries, returns, refunds, and customer service requests.

Orders are processed using the information provided during checkout. Depending on the services required to complete your order, relevant information may be provided to payment processors, ecommerce service providers, shipping carriers, fulfillment partners, and other service providers involved in completing the transaction.

Approved refunds are handled in accordance with our Return & Refund Policy and are generally issued to the original payment method.

For questions regarding purchases, delivery, returns, or refunds, please contact us at service@havenliox.com.

Information We Collect

Depending on how you interact with Havenliox, we may collect the following categories of information:

Your name, email address, phone number, billing address, and shipping address
Account, order, payment, and transaction-related information
Products viewed, purchased, returned, or added to your cart
Communications and customer service inquiries you send to us
Device, browser, IP address, approximate location, and website activity information
Information collected through cookies and similar technologies
Preferences or other information you voluntarily provide when interacting with our website

Payment information may be processed directly by third-party payment service providers. We may not receive or store complete payment-card details.

How We Use Information

We may use personal information to:

Process and manage purchases, payments, orders, deliveries, returns, and refunds
Provide customer service and respond to inquiries
Maintain customer accounts and shopping preferences
Operate, maintain, secure, and improve our website
Detect, investigate, and help prevent fraud, misuse, or unauthorized activity
Analyze website performance and customer interactions
Provide marketing communications where permitted
Comply with applicable legal, regulatory, tax, accounting, and contractual obligations

We use personal information only for purposes reasonably related to operating our store, providing our services, and meeting applicable business and legal requirements.

How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our online store and provide our services. These parties may include:

Ecommerce and website service providers
Payment processors and financial service providers
Fulfillment providers and shipping carriers
Customer support and communication service providers
Analytics, advertising, and marketing service providers
Professional advisers where appropriate
Government authorities, regulators, courts, or other parties when disclosure is required or permitted by law

We may also disclose information when reasonably necessary to protect our rights, customers, business, or services, or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Third-party service providers may process information according to their own privacy practices and applicable contractual or legal obligations.

Sale or Sharing of Personal Information

Havenliox does not sell personal information for monetary payment.

Certain advertising, analytics, or marketing technologies may involve disclosures of information that could be considered “sharing,” “targeted advertising,” or similar activity under certain privacy laws.

Where applicable law provides a right to opt out of such activity, you may contact us at service@havenliox.com to submit a request. We will process applicable requests in accordance with relevant legal requirements.

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to support the operation and performance of our website.

These technologies may be used to:

Keep essential website and checkout functions working
Remember preferences and shopping-cart selections
Understand how visitors interact with our website
Measure website traffic and performance
Help prevent fraud and improve security
Support analytics, advertising, and marketing activities where permitted

Some cookies are necessary for the website to function properly, while others may be optional.

Depending on your location and applicable law, you may be able to manage certain cookie preferences through available browser, device, or website controls.

Marketing Communications

If you choose to receive marketing communications from Havenliox, we may use the contact information you provide to send information about products, promotions, store updates, or other relevant offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending non-promotional communications that may be necessary for your orders, account, transactions, customer service requests, or other interactions with us.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to:

Request access to certain personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a portable copy of certain personal information
Restrict or object to certain processing activities where applicable
Withdraw consent where processing is based on consent
Opt out of certain uses or sharing of personal information where applicable
Appeal certain decisions concerning a privacy request where applicable

These rights are not absolute and may be subject to legal exceptions, verification requirements, and other limitations.

To submit a privacy request, contact us at service@havenliox.com. We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf. We may request documentation confirming the agent's authority and may need to verify your identity directly.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at service@havenliox.com so that we can review the matter and take appropriate action.

International Processing

Your personal information may be processed or stored in countries or regions other than the country where you live.

Where required by applicable law, we take appropriate steps relating to international transfers and the protection of personal information processed across borders.

Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

Havenliox does not control the privacy practices, security, or content of independent third-party websites. We encourage you to review the applicable privacy policies before providing personal information to third-party services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable legal requirements.

When changes are made, the revised version will be posted on this page and the Last Updated date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.

Business Information

Havenliox is owned and operated by Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd. The company is responsible for the operation of the Havenliox online store and the handling of customer-related transactions conducted through the store.

Brand Name: Havenliox
Company Name: Shenzhen Rongyaoxinli Electronic Technology Business Co., Ltd.
Registered Address: No. 3167J, 31st Floor, Daqing Building, 6027 Shennan Avenue, Tian'an Community, Shatou Street, Futian District, Shenzhen City
Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.

Contact Us

For questions about this Privacy Policy, your personal information, privacy requests, or our privacy practices, please contact us:

Email: service@havenliox.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

When submitting a privacy-related request, please provide enough information for us to understand and respond to your request. For your security, please do not send complete payment-card details, passwords, or security codes by email.